ph389 Privacy Policy

This Privacy Policy ("Policy") applies to all personal data collected and processed by ph389 ("ph389", "we", "us", "our") in connection with the operation of the ph389 online casino and sports betting platform accessible at ph389.ws and any related mobile applications, promotional pages, or customer support channels operated by ph389.

ph389 operates under the regulatory framework of PAGCOR (Philippine Amusement and Gaming Corporation) and is committed to complying with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines ("DPA"), together with its Implementing Rules and Regulations ("IRR") and the applicable issuances of the National Privacy Commission ("NPC").

This Policy governs our handling of personal data relating to: registered ph389 account holders, prospective players who have initiated but not completed registration, visitors to the ph389 website, and individuals who contact ph389 customer support without holding a registered account.

By accessing or using the ph389 platform, registering an account, or otherwise providing your personal information to ph389, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

ph389 collects personal data from you directly (when you register, make a deposit, contact support, or interact with the platform) and indirectly (through automated technologies such as cookies and session logs). The categories of personal data we collect are described below:

ph389 uses your personal data only for specific, legitimate purposes directly related to the operation of a safe and compliant online gaming platform for Filipino players. The purposes for which we process your data are:

• Account Registration & Management: To create, manage, verify, and maintain your ph389 player account, including enabling you to log in, update your profile, set responsible gaming limits, and close your account;
• Identity Verification (KYC): To verify your identity, confirm your age (21+ requirement), and confirm your eligibility to use ph389 under Philippine law and PAGCOR regulations;
• Payment Processing: To process your deposits and withdrawals via GCash, Maya, BPI, BDO, UnionBank, Coins.ph, and USDT TRC20, and to maintain accurate transaction records;
• Game Operations: To operate and deliver all games on the ph389 platform, record your betting activity, calculate winnings, settle bets, and manage bonuses and promotions;
• Customer Support: To respond to your queries, complaints, and requests submitted via live chat or email, and to maintain records of support interactions for quality and compliance purposes;
• Fraud Prevention & Security: To detect, investigate, and prevent fraud, money laundering, underage gambling, multi-accounting, and any other prohibited activities on the ph389 platform;
• Regulatory Compliance: To comply with PAGCOR licensing conditions, the Philippine Anti-Money Laundering Act ("AMLA"), the Data Privacy Act, and any other applicable Philippine law or regulatory requirement;
• Responsible Gaming: To monitor player behavior for signs of problem gambling, enforce responsible gaming limits set by you, and administer self-exclusion or cool-off periods when requested;
• Marketing & Promotions: To send you relevant promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted under applicable law;
• Platform Improvement: To analyze aggregated and anonymized usage data to improve the performance, security, and user experience of the ph389 platform.

ph389 does not use your personal data for any purpose incompatible with those listed above. If we intend to process your data for a new purpose, we will update this Policy and notify you as appropriate before doing so.

Under the Philippine Data Privacy Act of 2012, ph389 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and ph389 — specifically, to operate your player account and deliver the gaming services you have signed up for;
• Legal Obligation: Processing is required to comply with ph389's legal obligations under Philippine law, including PAGCOR licensing conditions, AMLA reporting requirements, and NPC data protection obligations;
• Legitimate Interests: Processing is necessary for ph389's legitimate business interests, including fraud detection and prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights and interests;
• Consent: For marketing communications and the processing of Sensitive Personal Information (such as identity verification documents), ph389 relies on your freely given, specific, informed, and unambiguous consent. You may withdraw this consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

ph389 does not sell, rent, or trade your personal data to any third party for their own independent marketing or commercial purposes. We may share your personal data only in the following limited circumstances:

• PAGCOR and Regulatory Authorities: ph389 is required to share certain player data with PAGCOR as a condition of its gaming license, and with other relevant Philippine government agencies (including the Anti-Money Laundering Council, the Bureau of Internal Revenue, and law enforcement authorities) where required by law or court order;
• Payment Processors: To process your GCash, Maya, BPI, BDO, UnionBank, Coins.ph, and USDT TRC20 transactions, we share the minimum necessary financial data with those payment service providers. These providers are bound by their own data protection obligations and are not permitted to use your data for unrelated purposes;
• KYC & Identity Verification Providers: ph389 uses regulated third-party KYC service providers to assist with identity and age verification. These providers process your identity documents and biometric data strictly for verification purposes under data processing agreements with ph389;
• Game Content Providers: Some games on the ph389 platform are operated by licensed third-party studio providers. Aggregated and anonymized game session data may be shared with these providers for game operation and technical support purposes. No personally identifiable data is shared with game studios beyond what is technically necessary;
• Customer Support Infrastructure: We use secure third-party tools to operate our live chat and ticketing systems. Support agents have access only to the data necessary to resolve your specific query;
• Professional Advisors: ph389 may share personal data with its legal advisors, auditors, and accountants on a strictly confidential, need-to-know basis where required for legitimate business or compliance purposes;
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of ph389's assets, personal data held by ph389 may be transferred to the acquiring entity, subject to equivalent data protection obligations.

ph389 uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) on the ph389 platform to provide a functional, personalized, and secure user experience for Filipino players. A "cookie" is a small text file placed on your device by a website you visit.

ph389 uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the operation of the ph389 platform. These include session authentication cookies that keep you logged in, security tokens, and cookies that remember your language and currency preferences. These cookies cannot be disabled without impairing the functionality of the platform;
• Performance & Analytics Cookies: Used to collect aggregated, anonymized data about how players interact with the ph389 platform, including which pages are visited most frequently and how long players spend on each section. This data helps ph389 improve platform performance and user experience;
• Functional Cookies: Used to remember your personalization preferences, such as your preferred game category, display settings, and notification preferences, so that your ph389 experience is consistent across sessions;
• Fraud Prevention Cookies: Used to identify and track suspicious activity, detect bot behavior, and protect the integrity of the ph389 platform and its players.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the ph389 platform.

ph389 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following retention periods apply:

When personal data is no longer required for any lawful purpose, ph389 will securely delete or anonymize it in accordance with NPC guidelines on data disposal and destruction.

ph389 implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security framework includes:

• Encryption in Transit: All data transmitted between your device and the ph389 platform is encrypted using TLS 1.3 (Transport Layer Security), the same standard used by major Philippine banks;
• Encryption at Rest: Personal data stored in ph389 databases — including identity documents and financial data — is encrypted at rest using AES-256 encryption;
• Access Controls: Access to personal data within ph389's systems is restricted on a strict need-to-know basis. All staff members with access to personal data are subject to confidentiality obligations and receive regular data protection training;
• Two-Factor Authentication: ph389 supports and encourages two-factor authentication ("2FA") on all player accounts to protect against unauthorized login;
• Intrusion Detection & Monitoring: ph389 operates continuous real-time monitoring of its systems for unauthorized access attempts, anomalous behavior, and potential security breaches;
• Penetration Testing: ph389 conducts regular third-party penetration testing and security audits of its platform infrastructure;
• Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, ph389 will notify the National Privacy Commission and affected players in accordance with the timelines and requirements of the Data Privacy Act.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to the personal data that ph389 holds about you. To exercise any of these rights, contact our Data Protection Officer at [email protected].

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, stored, and shared by ph389 — which is the primary purpose of this Privacy Policy;
• Right of Access: You may request a copy of the personal data that ph389 holds about you, along with information about how it is being processed;
• Right to Rectification: If any personal data ph389 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated;
• Right to Erasure: You may request that ph389 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to ph389's legal obligation to retain certain data under Philippine law;
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on ph389's legitimate interests;
• Right to Data Portability: You may request that ph389 provide you with a copy of certain personal data in a structured, commonly used, and machine-readable format;
• Right to File a Complaint: If you believe that ph389 has processed your personal data in violation of the Data Privacy Act, you have the right to file a complaint with the National Privacy Commission of the Philippines (NPC).

ph389 will respond to all verified privacy rights requests within thirty (30) days of receipt. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it within the initial 30-day window.

The ph389 platform is strictly intended for adults aged 21 years and above, in compliance with Philippine gambling laws enforced by PAGCOR. ph389 does not knowingly collect, process, or retain personal data from individuals below the age of 21.

All ph389 account registrations are subject to mandatory KYC age verification before any withdrawal can be processed. If ph389 discovers or has reason to believe that personal data has been collected from a person under the age of 21, the account will be immediately suspended, all balances will be withheld pending investigation, and the personal data of the minor will be securely deleted as soon as practicable in accordance with applicable law.

With your consent, ph389 may send you promotional communications about bonuses, new games, special events, and other ph389 platform updates via email, SMS, or in-platform notifications. These communications are designed specifically for Filipino players and may reference local promotions relevant to players in Manila, Cebu, Davao, Quezon City, Makati, and other areas across the Philippines.

You may opt out of marketing communications from ph389 at any time by:

• Clicking the "unsubscribe" link included in any promotional email from ph389;
• Updating your notification preferences in your ph389 account settings;
• Contacting our support team via live chat or at [email protected] and requesting removal from marketing lists.

Please note that opting out of marketing communications will not affect transactional and operational communications from ph389, such as deposit confirmations, withdrawal notifications, account security alerts, and KYC verification requests — these are sent on the basis of contractual necessity and cannot be opted out of while your account remains active.

ph389 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulatory requirements, or the features available on the ph389 platform.

Where changes are material — meaning they significantly affect your rights or how your data is processed — ph389 will provide at least seven (7) days' advance notice via the email address registered to your account and/or a prominent notice on the ph389 platform before the updated Policy takes effect.

The effective date at the top of this Policy will always reflect when it was last updated. Your continued use of the ph389 platform after the effective date of any revised Policy constitutes your acceptance of the changes.

If you have any questions, concerns, or complaints about this Privacy Policy or ph389's data processing practices, or if you wish to exercise any of your privacy rights under the Philippine Data Privacy Act, please contact our Data Protection Officer using the details below:

If you are not satisfied with ph389's response to your privacy request or complaint, you have the right to escalate your concern to the National Privacy Commission of the Philippines (NPC), which is the independent data protection authority responsible for enforcing the Data Privacy Act.