ph389 Terms & Conditions

These Terms & Conditions ("Terms", "Agreement") are entered into between you ("Player", "User", "You") and ph389 ("ph389", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at ph389.ws. This Agreement governs all aspects of your relationship with ph389, including account registration, deposits, wagering, withdrawals, bonus participation, and use of all games and services offered on the platform.

By completing the ph389 registration process, by logging in to an existing ph389 account, or by using any service offered by ph389, you acknowledge that you have read and agree to be legally bound by these Terms. Acceptance is confirmed automatically upon account registration and reconfirmed upon each subsequent login to ph389.

ph389 reserves the right to amend, modify, or replace these Terms at any time. Material amendments will be communicated to registered players via the email address or mobile number on file. Continued use of ph389 following notification of any change constitutes acceptance of the amended Terms.

Access to and use of ph389 is restricted to individuals who meet all of the following eligibility criteria at the time of registration and throughout their use of the platform:

• You are at least 21 years of age, as required by Philippine law for casino-style online gambling activities;
• You are a natural person and not registering on behalf of a corporation, trust, or other legal entity;
• You are physically located within a jurisdiction where online gambling is permitted under applicable law;
• You are not an employee, contractor, director, or officer of ph389 or any of its affiliated entities, nor an immediate family member thereof;
• You are not registered or previously self-excluded from ph389 or any PAGCOR-regulated platform;
• You are not accessing ph389 from a jurisdiction where such activity is prohibited.

Each player may maintain only one (1) registered account on ph389. Creating duplicate or multiple accounts — whether under the same identity or different identities — is strictly prohibited and will result in all associated accounts being suspended and all balances being forfeited.

During registration, you are required to provide accurate, current, and complete information, including your full legal name, date of birth, residential address in the Philippines, mobile number, and a valid government-issued ID. ph389 may request additional documentation at any time to verify your identity and eligibility.

You are solely responsible for maintaining the confidentiality of your ph389 login credentials, including your username and password. You must not share your account details with any third party. ph389 will never ask for your password via email, SMS, or live chat.

You are responsible for all activity that occurs under your ph389 account, whether or not authorized by you. If you suspect unauthorized access to your account, you must notify ph389 immediately via the live chat support channel or by emailing [email protected].

ph389 employs a Know Your Customer ("KYC") verification process in compliance with PAGCOR regulations and applicable Philippine anti-money laundering laws. Before processing any withdrawal, and at any time ph389 deems necessary, you may be required to submit:

• A valid government-issued photo ID (e.g., Philippine passport, SSS/UMID card, PhilSys national ID, driver's license, PRC ID, or voter's ID);
• Proof of address issued within the last three (3) months (e.g., utility bill, bank statement, barangay clearance);
• Proof of payment method ownership (e.g., screenshot of linked GCash or Maya account showing your registered name);
• Any additional documentation requested by ph389 in connection with your account activity.

Failure to complete the KYC verification process within the timeframe specified by ph389 may result in temporary suspension of withdrawal privileges until verification is complete.

ph389 supports the following payment methods for deposits and withdrawals: GCash, Maya, BPI, BDO, UnionBank, Coins.ph, and USDT TRC20. All account balances at ph389 are denominated in Philippine Peso (PHP / ₱) unless otherwise specified for cryptocurrency transactions.

The minimum deposit amount at ph389 is ₱100. The minimum withdrawal amount is ₱200. Maximum deposit and withdrawal limits vary by payment method, account tier, and any applicable promotional restrictions. Current limits are displayed in the ph389 cashier section at the time of the transaction.

All withdrawals at ph389 must be made to the same payment method and account used for the corresponding deposit ("same source rule"), unless ph389 expressly approves an alternative withdrawal method in writing. This requirement is in place to comply with anti-money laundering regulations applicable in the Philippines.

ph389 does not charge fees for standard deposits or withdrawals. However, your payment provider (e.g., your bank, GCash, or Maya) may apply their own transaction fees, which are outside ph389's control. ph389 is not responsible for any fees, charges, or delays caused by third-party payment processors.

Deposits must be used for wagering purposes. ph389 reserves the right to decline or reverse any deposit that it reasonably suspects is linked to fraudulent activity, money laundering, or any other illegal purpose.

ph389 offers various bonuses and promotional offers to eligible registered players, including welcome bonuses, deposit match bonuses, free spins, cashback offers, and VIP loyalty rewards. All bonuses and promotions are subject to their own specific terms and conditions, which are published alongside each offer and incorporated into this Agreement by reference.

Unless stated otherwise in the specific promotion terms, the following general bonus conditions apply to all ph389 bonuses:

• Wagering Requirement: Bonus funds must be wagered a specified number of times (the "wagering requirement") before any winnings derived from bonus funds may be withdrawn. The applicable wagering requirement is stated clearly on each promotion page;
• Game Contributions: Different game types contribute different percentages toward satisfying the wagering requirement. Slots typically contribute 100%, while live casino games, sports betting, and other categories may contribute at reduced rates or not at all, as specified in each promotion's terms;
• Time Limits: All bonuses have an expiry period. Bonus funds and any associated winnings that have not been used or withdrawn within the stated period will be forfeited without compensation;
• One Bonus at a Time: Unless ph389 explicitly states otherwise, only one bonus may be active in your account at any given time;
• Eligibility: ph389 reserves the right to restrict the eligibility of any promotion to specific player segments, regions within the Philippines, deposit methods, or game categories.

ph389 reserves the right to withhold, void, or reclaim any bonus, free spin, or promotional reward if it determines that the bonus was claimed in violation of these Terms, through the use of multiple accounts, through collusion with other players, or through any other fraudulent or abusive means.

All games available on ph389 — including slots, live casino games, sportsbook markets, sabong, bingo, and fishing games — are governed by their individual game rules, which are made available to players within the game interface or on the relevant game description page. In the event of any conflict between individual game rules and these Terms, these Terms shall prevail.

ph389 uses certified Random Number Generation ("RNG") technology for all applicable games to ensure fairness and unpredictability of outcomes. Live casino games are provided by licensed third-party studio providers and are subject to their own certified dealing procedures and independent testing.

Once a bet has been confirmed and accepted by the ph389 system, it is final and cannot be cancelled or amended by the player. ph389 reserves the right to void any bet that was placed or accepted in error, at an incorrect price, or under circumstances that constitute a technical fault on the platform.

For sports betting markets, ph389 reserves the right to suspend markets, void bets, or adjust odds at any time prior to the settlement of a market, particularly in circumstances where there is evidence of irregular activity, a breach of sporting integrity, or a significant error in the odds offered.

The following activities are strictly prohibited on ph389 and will result in immediate account suspension, permanent closure, forfeiture of all balances, and may be reported to PAGCOR or the relevant Philippine law enforcement authorities:

• Registering more than one account on ph389 under any name or identity;
• Providing false, incomplete, or misleading information during registration or KYC verification;
• Using ph389 if you are under 21 years of age;
• Laundering money or using ph389 for any transaction linked to criminal activity;
• Colluding with other players to gain an unfair advantage in any game or market;
• Using automated software, bots, scripts, or any artificial intelligence tools to interact with ph389 in place of a human player;
• Exploiting software bugs, glitches, or errors in ph389's platform to gain an unfair financial advantage;
• Engaging in match-fixing, sports manipulation, or insider betting in connection with any market offered on ph389's sportsbook;
• Using a VPN, proxy server, or any other technology to circumvent geographic restrictions or to misrepresent your location;
• Engaging in any form of chargebacks or payment disputes in bad faith against ph389.

ph389 is committed to promoting responsible gambling and takes its obligations toward player welfare seriously. Gambling at ph389 is intended to be a form of entertainment — it should never be pursued as a means of generating income or recovering financial losses.

ph389 provides the following responsible gaming tools directly within every player's account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your ph389 account;
• Loss Limits: Restrict the total amount you can lose over a defined period;
• Session Time Reminders: Set alerts to notify you when you have been playing for a specified duration;
• Cool-Off Period: Temporarily suspend your account for a period of your choosing (24 hours to 6 weeks);
• Self-Exclusion: Permanently or indefinitely exclude yourself from ph389. Once activated, self-exclusion cannot be reversed during the selected period. Players who self-exclude should also contact PAGCOR directly for assistance with national exclusion programs.

If you are concerned about your gambling behavior or that of someone you know, ph389 encourages you to seek professional support. Contact our responsible gaming team via live chat at any time, available 24/7, or visit our dedicated Responsible Gaming page for full details.

All content on the ph389 platform — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, game code, and the overall look and feel of the platform — is the exclusive property of ph389 or its licensed content providers and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the ph389 platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content from ph389 without the prior express written consent of ph389.

The ph389 name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of ph389. You may not use such marks without the prior written permission of ph389.

To the maximum extent permitted by applicable Philippine law, ph389, its directors, officers, employees, agents, contractors, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with your use of, or inability to use, the ph389 platform.

ph389 does not warrant that:

• The platform will be uninterrupted, error-free, or free from viruses or other harmful components;
• The results obtained from using the platform will be accurate or reliable;
• Any errors in the platform will be corrected within any specific timeframe.

ph389's total aggregate liability to any player for any claim arising under or in connection with these Terms shall not exceed the total net deposits made by that player into their ph389 account in the thirty (30) days immediately preceding the event giving rise to the claim.

ph389 collects, processes, and stores your personal data in accordance with our Privacy Policy, which forms an integral part of these Terms and is incorporated herein by reference. By agreeing to these Terms, you also consent to the processing of your personal data as described in the Privacy Policy.

ph389 processes personal data for purposes including but not limited to: account registration and management, KYC verification, payment processing, fraud prevention, customer support, marketing communications (where consent has been given), and compliance with PAGCOR regulations and Philippine anti-money laundering laws.

ph389 does not sell your personal data to third parties for their independent marketing purposes. Data may be shared with regulatory authorities, payment processors, KYC verification service providers, and other third parties where required to operate the platform or comply with legal obligations.

ph389 reserves the right to amend these Terms & Conditions at any time. Where amendments are material — meaning they significantly affect your rights or obligations as a player — ph389 will provide at least seven (7) days' advance notice before the changes take effect. Notice will be provided via the email address registered to your account or via a prominent notice on the ph389 platform.

Minor amendments, such as typographical corrections, clarifications that do not alter the substance of any provision, or changes required by law or regulatory directive, may take effect immediately without prior notice.

Your continued use of ph389 after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using ph389 and may request closure of your account at any time by contacting customer support.

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

ph389 operates under the regulatory oversight of PAGCOR (Philippine Amusement and Gaming Corporation). Any complaints or disputes relating to ph389's compliance with its PAGCOR license may be escalated directly to PAGCOR through its official channels.

Before escalating any dispute to a regulatory body, players are encouraged to first raise the matter with ph389's customer support team, which is available 24/7 via live chat. ph389 is committed to resolving player complaints fairly and promptly. If a satisfactory resolution cannot be reached through internal channels within fourteen (14) days, players may escalate the matter as appropriate.

Any legal proceedings arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the ph389 platform, please contact our support team using the details below:

For responsible gaming queries, account self-exclusion requests, or to report concerns about underage gambling, please contact our dedicated responsible gaming support team via live chat, or visit our Responsible Gaming page.